Cloud Support Engineer Ii - Scd Job in Amazon

DESCRIPTION

Cloud Support Associate - Storage & Content Delivery

Amazon has built a reputation for excellence with a mission to create the earths most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon has a fast-paced environment where we Work Hard, Have Fun, Make History.

Amazon Web Services (AWS) is carrying on that tradition as the global leader in Cloud technologies. As an increasing number of enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our customers navigate the operational challenges and complexities of cloud computing.
AWS Support provides global technical support to a wide range of customers as they build applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing these new capabilities.
We have a team of talented Support Associates located in five countries around the world, and are growing rapidly.

Responsibilities:

The AWS Support team is seeking engineers that enjoy solving problems and working directly with customers. This role supports our services that focus on Storage and Content Delivery technologies including S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, Snowball and Media Services. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Work on critical, highly complex customer problems that will span multiple AWS services.
Troubleshoot application deployments, recreate customer issues, and build proof of concept applications.
Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes.
Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases.
Leverage your extensive support experience to work with internal AWS teams on improving our services.
Drive projects that improve support-related processes and our customers technical support experience.
Drive customer communication during critical events

BASIC QUALIFICATIONS

Basic Qualification

Bachelors degree in Information Technology, Computer Science, Engineering or a related field or 6+ years of experience in a technical position.

OS/Networking:
Experience with Linux or Windows system administration
Experience with web-based services and applications, Apache, Tomcat etc.
Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, TCP
Experience operating and troubleshooting email services and SMTP


Storage:
Understanding of Software Defined Storage (SDS) and Content Delivery Networks
Good knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
Experience troubleshooting file system, block and object storage
Knowledge of large-scale storage architectures and backup/DR strategies
Experience troubleshooting file system, block, and object storage

Content Delivery/Media:
Understanding of Content Delivery Networks
Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
Experience working with REST API based services

PREFERRED QUALIFICATIONS

Preferred qualifications
Knowledge of client/server and distributed systems / AWS Cloud architecture patterns
Experience scripting (i.e. bash, Python, PowerShell etc.) would be an added advantage
Exposure to various AWS services would be an added advantage
Strong analysis and troubleshooting skills and experience
Self-starter who is excited about learning new technologies on a daily basis
Excellent oral and written communication skills
Customer service experience / strong customer focus
Strong multi-tasking skills



Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age.