Ad Success Team Manager Job in Amazon

DESCRIPTION

Advertising Search Team (AST) is suite of cost-per- click self-serve ad products. AST supports ad products that include Product Ads and Sponsored Products (SP) and both are key components in the advertising program at Amazon.

Working with advertisers, you will be responsible for optimization and providing guided on the various advertising programs. Youll work with a wide range of businesses to eliminate blockers to their success while driving greater commitment and results.

To be successful in this role youll need to be well organized, assisting multiple advertisers with different issues at any one time. Technically savvy with an interest in online advertising, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the advertisers. Your commitment to the success of our advertising customers should be strong and you should have a proven record of exceeding on your output goals.

Core responsibilities include:
Managing a teams on tasks associated to managed advertiser accounts.
Provides end to end advertiser support for optimization
Leads and motivates the team to deliver on meet business goals. Is accountable to meet business goals for their function.
Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
Works with the team to build business reviews, shares with partner teams, peers, management on a regular basis
Proactively gathers, analyzes, and shares data with management to influence business decisions.
Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals
Contributes to coaching & developing the team on customer interaction & management:
Ensures usage & updation of CRM tool to capture all customer interactions
Work closely with Partner teams to get all CRM tool related issues resolved
Exhibits & drives a culture of putting customer first with the team
Ensures completion of Customer outreach activity for the available lead set as per the defined contact cadence guideline
Ensures timely response to all escalations
Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals
Should capture the voice of customer and share customer pain points with the management team

BASIC QUALIFICATIONS

Work experience of 6+ years with 2+ in handling small team
Post graduate Degree (MBA) in a business discipline
Passionate about online business, e-commerce and sales
Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner, and strong ability to handle objections
Desire to work in a fast-paced, challenging environment.
Flexible to work in rotational shifts.

PREFERRED QUALIFICATIONS

Experience in e-commerce, retail or with payment systems
Work experience in an account management position or similar
Advanced computer literacy especially in Microsoft Office applications
Experience in data analysis, either professional experience or through your education
Experience in sales and marketing is preferred.