Aces Sr. Program Manager Job in Amazon

DESCRIPTION

Are you passionate about employees and interested in experimenting with new ideas to innovate on behalf of Amazonians? Do you believe that all employees deserve a perfect pay experience? Do you have a strong background in business analytics and program management with the ability to apply structure to big opportunities and deliver results? At Amazon, our businesses continue to grow and expand because of our innovative technologies, extensive global retail selection, and world class operations. Driving all of our businesses are talented employees who are strong owners, have the highest standards, and obsess over our customers. Employees come to Amazon to do meaningful work, and Employee Services makes that easier by removing barriers, fixing defects, and enabling self-service. Applying to, working at, and leaving Amazon should be frustration-free experiences.

This role is part of the Amazon Customer Excellence System (ACES) team and will work closely with all areas of Operations, Knowledge Management, Quality Management, Technology and others, to identify and address potential process improvement opportunities in the areas of quality, efficiency, cost-saving, waste reduction, etc. The ACES Program Manager will manage programs launched to improve key aspects of operational excellence through streamlining of business processes, identification of process gaps and reduction of waste (continuous improvement programs).
1. Key responsibilities associated with this position include the following:
Program Management:
a. Delivers moderately complex medium to large scale new process improvement from initiation through delivery, in accordance with the established ACES program management methodology.
b. Ensures that multiple projects meet specified timelines and deliver expected results, escalating when/where appropriate.
c. Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives technical scoping as needed.
d. Analyzes problems, identify issues, summarize findings and recommend courses of actions. And once the solution or process optimization is implemented, monitors customer satisfaction and ROI.
e. Serves as primary escalation point for project team members; owns and tracks issues to ensure that they are addressed, documented, and resolved.
f. Facilitates discussions and resolves conflict within integrated project teams and stakeholders, while effectively leads project teams.

Process Improvement:
a. Develops continuous improvement charters, scopes of work, plans, and schedules for continuous improvement programs.
b. Supports cross functional teams on their continuous improvement journey by guiding them through an understanding of Lean Six-Sigma concepts, CI methodology, Kaizen events and other process improvements methods to drive key KPIs in cost, delivery and quality.
c. Identifies opportunities to increase efficiency, reduce costs, and maximize asset utilization through application of Lean concepts.
d. Expertly performs process and value stream mapping and train others.
e. Conducts process analysis and trending using continuous improvement tools and techniques.
f. Provides mechanisms to capture baseline data before and after improvements are made.
g. Supports cultural assessments and culture shifts/changes that may impact business process cycles.
h. Assesses organizations and processes for potential and proposed continuous improvement initiatives and projects (map/gap, value stream mapping).
i. Performs critical thinking and problem solving evaluating alternatives, and identifies solutions using systematic, multi-step approaches.
j. Develops innovative solutions that improve project performance and uses cost-benefit analyses in decision-making.

BASIC QUALIFICATIONS

Basic Qualification
1. Bachelors Degree from an accredited university, preferably in Technology or Business.
2. Minimum of 8+ years of experience in a Program/Project management or Operations role.
3. Minimum of 5 years of experience and knowledge of process improvement tools, methods, and techniques.
4. Certified Lean / Six Sigma Master Black Belt / Black Belt from a reputed institute or organization.

PREFERRED QUALIFICATIONS

Preferred Qualification
1. Advanced degree /Masters Degree (Engineering, Science, Business) from an accredited university.
2. Prior experience on working with statistical tools like JMP, Minitab etc.
3. Ability to influence stakeholders across the organization without direct reporting lines.
4. Demonstrated ability to develop and execute complex project roadmaps.
5. Change agent with the ability to lead change across all levels of the organization.
6. Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills.
7. Ability to interpret, analyze, and understand complex data sets.
8. Experience working as part of a global team with multiple time zones and geographically disperse resources.
9. Proven ability to develop new ideas and creative solutions.
10. Proven ability to work successfully in an ambiguous environment.
11. Proven ability to meet tight deadlines and prioritize work.