BriefCase
BriefCase

Sr. Support Consultant Patient Services Job in Allscripts Healthcare

Sr. Support Consultant Patient Services

Allscripts Healthcare 4+ weeks ago
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Job Summary
  • Interact with customers to help troubleshoot and resolve product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems
  • Communicate with product development department to improve on current design or to identify possible problems with design
  • Stay abreast of current technology in products, design changes, and new products offered
  • May travel to client site in order to resolve extremely complex customer and product issues

Qualification :
  • Willingness to work in IST night shifts for US Voice support
  • Strong communication and customer support skills
  • Experience in handing inbound calls for US healthcare customers.
  • Knowledge of US Healthcare with focus on Patient Billing.
  • 3-6 Years US healthcare voice support (Inbound) experience.
  • Location- Pune.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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