Assistant Manager - Sales & Marketing Job in Allcargo Logistics Ltd

Roles & Responsibilities:

Sales and Customer Acquisition:

Work on achieving volume/ revenue targets set by the vertical in terms of getting direct import and export customer s (Consignee), forwarder s and CHA s container volume in CFS

Create a plan to target and acquire new customers out of the allocated list of customers

Map the details of all existing and potential customer with focus on Direct Importers and Exporters, CHAs and Forwarders with their area of operations

Track, analyze and report market development periodically

Market the CFS services which includes Exports, Imports, Reefer activities, ODC handling and value added services to prospective Customers mainly Consignees, International & Domestic forwarders and CHA s

Generate revenue by adding in new customers and increase business from existing customers by increase their wallet share

Do market research to identify large Importers and Exporters who requires CFS services and share the findings with CFS Management

In conjunction with Sr. VP Marketing & Sales methodically set monthly, quarterly and annual volume targets based on individual client s total volume and the market share required by the CFS

Client Management:

Develop and nurture professional and personal relationships with key resource and touch points across assigned client base: engagement to facilitate and ensure client satisfaction, business retention and opportunity development

Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS

Maintain excellent customer relationship and provide customer service support including customer feedback on services

Visit customers on regular basis, discuss and understand their requirement, finalize commercials and conclude the business

Visit each assigned client at a frequency determined by and consistent with business value and potential

Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business

Apply commercial judgment to identify and convert cross-selling opportunities

Ensure client rebate is as per stipulated guidelines by the CFS management

Implement and monitor CRM program for respective clients

Desired Candidate s Profile:

Skills:

Should be good in communication

Should have CFS sales Experience (specially import sales)

Team player

Understanding of CFS market