Application (software) Support Executive (ase) Job in Alfa Technologies Pvt Ltd

Application (software) Support Executive (ase)

Alfa Technologies Pvt Ltd 4+ weeks ago

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Job Summary

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
Impart UAT & Product Training to clients
Ensure trouble-free Warranty & AMC support to Alpha Plus clientele
Handle software installations for internal products
Conduct periodic health-checks on software solutions deployed at client locations
Undertake Proof of Concept (POC) at client locations in coordination with Business Team
Document and track incidents reported by the clients
Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
Ensure smooth and consistent Client Relationship Management
Assist in testing, release and maintenance of pre-deployment software releases
Assist in organized deployment of patches, security fixes, and periodic product upgrades

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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