Immediately Required Quality Analyst/ Senior Quality Analyst Job in Alankit

Immediately Required Quality Analyst/ Senior Quality Analyst

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Job Summary

Job Description

  • Identify gaps and provide feedback & refresher sessions to agents to improve call quality
  • Create audit reports and release weekly/monthly dashboards
  • Organize Call Calibration Sessions
  • Observe defects and correct on real time basis
  • Must be able to plan & execute audits in accordance with the specified job requirements
  • Must be able to escalate non-compliance with respective business unit head and share corrective action plan
  • Identify training need indicators and work closely with trainers
  • Act as a mentor for new hires and support them on floor as required

Required Candidate profile:-

  • Minimum two years experience as a Quality Auditor
  • Good Communication skill
  • Proficiency in defect analysis and excel skills
  • Minimum Graduate

Linguistic Proficiency:

  • Marathi Language is must
Experience Required :

Minimum 30 Years

Vacancy :

2 - 4 Hires