Customer Service Executive (international Bpo) Job in Alacrity Solutions
Customer Service Executive (international Bpo)
Alacrity Solutions
4+ weeks ago
- Nagpur, Nagpur Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Designation: Customer Service Executive (Voice Process)
- Experience - 0.6 to 7 Years in International Call Center (Voice Process). Open to freshers as long as they have good verbal communication skills in English.
- Salary: Not a bar for deserving candidates
- Location - Nagpur
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Build know-how on the product line to provide customers with quick & relevant solutions / information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Whenever necessary, route callsto appropriate channel / resource person.
- Ensure follow up on customercallswhere necessary.
- Completecalllogs.
- Completecallreports.
- Good verbal and written communication skills in English.
- Patient & attentive listening & comprehension.
- Customer service orientation.
- Attention to detail.
- Team work.
Experience Required :
0 to 7 Years
Vacancy :
2 - 4 Hires
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