Communication Specialist Job in Ags Health

JOB OVERVIEW

Analyzes performance needs using The Stack Ranking Method and other transaction monitoring methods to identify and implement effective coaching/training interventions. Designs, develops, implements and evaluates formal information, training programs and job aids for employees.

ROLES AND RESPONSIBILITIES

• Monitor productivity and generate dashboard
• Analyze employee performance through transaction monitoring (side jack/ recorded), interviews, focus groups, observation, and analysis. Recommend coaching plan, refresher course, job aids and other performance improvement interventions based on assessment results.
• Design and develop a coaching plan to be delivered using a sampling plan. Prepare coaching and feedback objectives, identify instructional strategies, plan evaluation methods, and propose coaching, feedback and training timelines for internal client approval. Produce collateral materials using internal resources.
• Keep information and documents up-to-date in our records.
• Conduct necessary evaluations as required.
• Participate in department decision-making processes and stay abreast of department activities and goals.
• Learn new concepts and methods to apply to personal job performance and organizational goals.
• Perform other tasks as required to meet department goals which include training intervention.

INTERVENTIONS

• First 6 days of communication training
• Voice evaluation on Day 1 and 5
• Communication training intervention during the OJT phase (for at least 1 hour)
• TNA after 30 days
• Refresher training end of 60 days (if required - post on the floor analysis)
• Refresher training end of 90 days (if required)
• Continuous education training programs on the floor

JOB QUALIFICATION

• Highly proficient in written and oral communication skills required.
• Deep exposure or should have undergone language (voice and accent), soft skills and customer service training program
• Flexible to work in night shifts predominantly (EST)

DESCRIPTION

• Computer skills, including Microsoft Office, is mandatory.
• Training experience, including curriculum design, preferred.

JOB COMPETENCIES

• Communication Expressing thoughts verbally, in writing, and graphically -- in clear, organized fashion according to the audiences characteristics and needs. Applying active listening skills of attending, acknowledging and summarizing to facilitate understanding.
• Technical/Professional Knowledge Should have a broad and deep understanding of the English language and methods.
• Learning Facilitation Conducting structured learning programs with individuals or groups using communication skills and required visual aids.
• Motivational Fit Self-motivated and independent and the ability to work in a team.
• Analysis/Problem Assessment Securing relevant information through multiple methods and various sources to determine key issues and make comparisons/analysis.
• Information Monitoring Collecting information from different sources for dissemination to trainees through a variety of methods.
• Teamwork/Collaboration Working effectively through proper communication and consensus building with people within and outside the organization to accomplish team and organizational objectives.
• Practical Learning Seeking, assimilating and applying new information to improve personal job performance.
• Planning and Organizing/Work Management Establishing a course of action that utilizes department resources and accommodates client and customer requirements to accomplish team and organizational objectives.
• Innovation Generating creative, novel methods and solutions to learning experiences, communication, and organizational challenges.

COMPLIANCE

• Awareness and implementation of ISO, ISMS, and GRIC policies
• Adherence to the rules and regulations as outlined by the management