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BriefCase

Business Analyst - Crm Job in Advanz101 Business Systems Pty Ltd.

Business Analyst - Crm

Advanz101 Business Systems Pty Ltd. 4+ weeks ago
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Job Summary Business Analyst - CRM

Job Location-

Indore / Pune

Education and Experience-

BE (Computer Science /IT), MCA, M.Sc.

4 to 6 Experience.

Job Description:

  • Should have end to end implementation cycle experience with any CRM product like Salesforce, SugarCRM or Dynamics.
  • Interface with clients, understand requirements and clearly document them and pass on to the development team.
  • Ability to provide a solution summary to clients that can meet their requirements.
  • Understanding of customization and configuration capabilities of a CRM solution.
  • Knowledge of writing a detailed functional design document.
  • Test the functions and the features being developed and confirm that they fulfil the business requirements.
  • Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
  • Prepare Detailed training guides and user manuals.
  • Provide Training to clients and end-users.
  • Provide post go-live support to help resolve issues.
  • Ensure all client deliverables meet client expectations in terms of scope and quality.
  • Participates in Scrum planning and release management, testing and validation.
  • Proficient with Excel, PowerPoint, Outlook and Word.
  • Good at analytical thinking and attention to detail.
  • Excellent verbal and written communication skills.

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Qualification :
BE (Computer Science /IT), MCA, M.Sc.
Experience Required :

Minimum 30 Years

Vacancy :

2 - 4 Hires

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