Business Analyst - Crm Job in Advanz101 Business Systems Inc
Business Analyst - Crm
Advanz101 Business Systems Inc
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : BE (Computer Science /IT), MCA, M.Sc
Job Description:
- Should have end to end implementation cycle experience with any CRM product like Salesforce, SugarCRM or Dynamics.
- Interface with clients, understand requirements and clearly document them and pass on to the development team.
- Ability to provide a solution summary to clients that can meet their requirements.
- Understanding of customization and configuration capabilities of a CRM solution.
- Knowledge of writing a detailed functional design document.
- Test the functions and the features being developed and confirm that they fulfil the business requirements.
- Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
- Prepare Detailed training guides and user manuals.
- Provide Training to clients and end-users.
- Provide post go-live support to help resolve issues.
- Ensure all client deliverables meet client expectations in terms of scope and quality.
- Participates in Scrum planning and release management, testing and validation.
- Proficient with Excel, PowerPoint, Outlook and Word.
- Good at analytical thinking and attention to detail.
- Excellent verbal and written communication skills.
Qualification : BE (Computer Science /IT), MCA, M.Sc
Experience Required :
4 to 6 Years
Vacancy :
2 - 4 Hires
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