Contact Center Sr. / Executive Job in Advanced Hair Studio

• Follows up with customer via telephone or email following initial first sales contact and schedule appointments.
• Provide information to callers about company services and products.
• Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).
• Manage inquiry sheets in given forms/formats and software.
• Should be very much familiar with MS Office and Internet.
• Continued product education to better service customer calls.

Skills/Requirements:

• One or more years experience of Telesales in a high volume fast, paced environment.
• Strong customer service and telesales skills.
• Experienced with Web Based Applications and Windows.
• Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
• Ability to manage sensitive and critical client information.
• Excellent verbal and written communication skills.
• Problem solving and decision making skills.
• Superior closing skills.