Team Member - Gdgc Job in Adani Total Gas Limited

Team Member - Gdgc

Adani Total Gas Limited 4+ weeks ago

Ahmedabad, Gujarat
Not Disclosed
Full-time

Apply Now

Save Job

Job Summary The Technical Support Specialist is responsible for providing timely and effective technical assistance to clients, ensuring smooth process execution, and maintaining strong client relationships. This role requires a combination of technical expertise, strong communication skills, and a focus on customer satisfaction. Key Responsibilities: Technical Support: Provide technical assistance and support to clients, addressing their queries and resolving issues promptly and efficiently. Utilize troubleshooting techniques to identify and resolve technical problems. Process Management: Oversee the end-to-end auction process, ensuring timely delivery and adherence to internal process quality standards. Monitor and optimize process workflows to improve efficiency and effectiveness. Client Interaction: Build and maintain strong relationships with clients. Understand client needs and provide guidance on their queries. Proactively reach out to clients to address potential issues and ensure satisfaction. Service Delivery: Ensure timely delivery of services as per mutually agreed Service Level Agreements (SLAs). Coordinate with internal teams to ensure smooth service delivery and meet client expectations. Documentation: Prepare and maintain detailed documentation for all technical and commercial activities. Create knowledge base articles and FAQs to assist clients and improve efficiency. Cross-Functional Collaboration: Work closely with other departments (e.g., sales, marketing, operations) to ensure seamless operations and project success. Collaborate with colleagues to share knowledge and best practices. Qualifications: Experience: 1-3 years of experience in procurement, shared services, technical support, or service delivery. Education: Graduation in any stream or Master of Commerce (M.Com) preferred. Technical Skills: Basic understanding of technical concepts and ability to troubleshoot common issues. Communication Skills: Excellent written and verbal communication skills. Customer Service Skills: Ability to build strong relationships with clients and provide exceptional customer service. Problem-Solving Skills: Ability to identify and resolve problems effectively. Organizational Skills: Strong organizational and time management skills. Job Type: Full-time
Qualification :
Any Graduate

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires