Operations Technician-iam Analyst Job in Acz Global Pvt Ltd

Roles and Responsibilities

Your key responsibilities

Acts as second and third tier (Levels 2 and 3) technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms.

Resolves certificate management and account provisioning activities such as certificates required for secure application access and passwords and user IDs required for access to an IT application, system or resource.

Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.

Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues.

Skills and attributes for success

Moderate analytical skills are required to probe for understanding and address as appropriate Active Directory user and groups management issues

Windows File share access management, and access control.

Ability to make sound decisions in addressing end-user s access and other security related issues and to recommend improvements to address security issues or gaps.

Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes and procedures.

Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.

To qualify for the role you must have

Advanced knowledge of Microsoft s Active Directory and basic knowledge of Outlook/Exchange,Oracle Identity Manager, File Share access and Certificate Management. Technologies related to user/group provisioning to effectively provide for core user identity management

Advanced knowledge of EY s desktop environment (PC applications, standard software, mobile devices, Telephony, network, servers and general connectivity) as well as security access functions.

Time management skills to prioritize workload and work through assignments and activities with efficiency and minimal supervision

Basic consultative skill to effectively questioning and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.

Solid advanced interpersonal skills to deals effectively with individual, group, or situational conflicts through direct interaction with end users.Able to support peers within IT teams in collaborative activities as well as effectively support training and mentoring assignments to IAM Administrators and others as needed.

Strong oral communication skills in the English language to work effectively with end users and IT peers.

Ideally, you ll also have

Bachelor s degree in computer science or a related discipline, or equivalent work experience.

Approximately 3 to 5 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations.