Chatbot Conversation Designer Job in Acuvate Software

What s the opportunity?

Acuvate is a leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. With decades of both domain and AI expertise, we deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security.

We are looking for aConversation Designerto join one of our engineering teams, who can design creative and unique chatbot conversation flows.

What you ll be doing:

• Engage with major enterprise brands to understand their business use cases, their customer personas, and intents for the chatbot solution.
• Research and analyse intents and associated customer journeys.
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns.
• Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
• Work with Conversational User Experience (CUX) Engineers to identify natural language understanding risks and how it affects the conversation design.
• Write effective and natural dialogues.
• Create prototypes (mock-ups), wireframes, and templates that clearly convey the conversation design to customers and development teams.
• Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps.
• Analyze dialogues and user interaction with live bot/assistants and make recommendations for improving user experience.
• Work with chatbot language trainers to contribute training data for the bot s NLP/NLU model

What skills are we looking for?

• Exceptional written and verbal communication skills
• Chatbot conversation design experience
• Design experience in conversational and AI design spaces
• Experience creating multiple demos or prototypes showcasing the bleeding edge capabilities of conversational design.
• Relevant experience of 1-3 years in Conversation designing.
• Graduation / Post Graduation in any language specialization or Art, History, Sociology or Psychology is a plus, though not mandatory.

Will be a bonus if you also have..

• Knowledge on Natural Language Understanding Cognitive services