Application Support Executive Job in Acesocloud
Application Support Executive
Acesocloud
4+ weeks ago
- Bhubaneswar, Khordha, Odisha
- Not Disclosed
- Full-time
- Permanent
Job Summary
Responsible for managing the resolution of application and system issues that arise across a business. An Application Support job description seeks candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.
Responsibilities:
- Possessing advanced knowledge of operating systems, devices, applications and software
- Providing technical support to internal teams and external clients as required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation s systems
- Developing reports for teams across the business
Requirements:
- Knowledge in MongoDB or any other Database is a must
- Working experience in Javascript
- Experience in HTML, Tomcat Server
- Working experience in Shell Scripting
- Production support experience
- Willing to work in US shift.
- Willing to develop indepth knowledge of an organisation s computing systems
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
Experience:
Min 1 year Max 3 years
Location:
Bhubaneswar
Share your resume with us at ruth.chhetry@acesocloud.com
Experience Required :
1 to 3 Year
Vacancy :
2 - 4 Hires
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