Application Support Executive Job in Acesocloud

Application Support Executive

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Job Summary

Responsible for managing the resolution of application and system issues that arise across a business. An Application Support job description seeks candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.

Responsibilities:

  • Possessing advanced knowledge of operating systems, devices, applications and software
  • Providing technical support to internal teams and external clients as required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation s systems
  • Developing reports for teams across the business

Requirements:

  • Knowledge in MongoDB or any other Database is a must
  • Working experience in Javascript
  • Experience in HTML, Tomcat Server
  • Working experience in Shell Scripting
  • Production support experience
  • Willing to work in US shift.
  • Willing to develop indepth knowledge of an organisation s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

Experience:

Min 1 year Max 3 years

Location:

Bhubaneswar

Share your resume with us at ruth.chhetry@acesocloud.com

Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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