BriefCase
BriefCase

Customer Experience (cx) Strategist Job in Accugile Technologies

Customer Experience (cx) Strategist

Accugile Technologies 4+ weeks ago
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Job Summary
  • Produce the highest quality solutions that deliver brand value and business growth for our clients.
  • Define, explore and track interactions between a customer and the brand throughout the customer lifecycle.
  • Optimize interactions using customer data and, as a result, foster loyalty for brands.
  • Be the first point of call for clients and internal teams on day to day questions about customer experience, interaction journeys and customer loyalty.
  • Create a positive team environment and champion experience innovation by building commitment and support for innovative lead ideas.
  • Support the Strategy Leadership in managing and developing the junior team.
  • Deliver thought leadership in the area of CX and CRM planning.
  • A deep understanding of CX tools and analytics platforms.
  • Strong skills in customer lead research and data mining research analysis.
  • An intimate understanding of our clients business and brand strategy.
  • Complete understanding and comfort with the AF product offering.
  • Knowledge of AF strategic process and playbook.
  • Up-to-date with technology innovation and emerging platforms.
  • Experience using CRM, email marketing and marketing automation platforms
  • Turns complex customer information into compelling mapped journeys.
  • Generate best-practice journey maps, user flows and interaction models.
  • Run inspirational and effective workshops with clients, customers and internal teams.
  • Plan and develop loyalty journeys across all touch-points including email, stores, social and web
  • Add value to the design, rapid innovation and prototyping of concepts for clients.
  • Review the standard of experience design work, to ensure that only work meeting the highest levels of quality is presented to clients.
  • Ability to sensitively provide feedback to give clear direction, provide additional stimulus and thought starters to creative teams.
  • Works to keep the creative / design team motivated and excited about the work.
  • Has a detailed understanding of marketing effectiveness and best-practice measurement and benchmarking.
  • Mines and analyzes data sources to improve brand journeys and loyalty programs.
  • Plays the lead role in ensuring our clients optimize their use of digital channels to grow their businesses and brands.
  • Create and give presentations which are logical, coherent, concise and jargon-free, supported by robust insights and data.
  • Verbal communication skills; persuasively getting your point across in a clear, concise and ego-free manner.
  • Lead and build great working relationships with clients.
  • Think proactively about things that can help strengthen the relationship above and beyond the day to day.
  • Great working relationships with all internal departments.
  • Encourage and lead collaboration particularly with Creative, Design, Content and Account teams.
  • General awesomeness
  • 4-6 years experience in digital agencies as a CX, UX, Data or CRM planner or in digital product development as a Product, Customer or Loyalty Manager.
  • Experience of developing complex customer journeys or loyalty programs.
  • Track record of successfully delivering strategic transformation work for clients with demonstrated results and effectiveness.
Experience Required :

4 to 6 Years

Vacancy :

2 - 4 Hires

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