Service Sales Engineer-north India Job in Abb India

Job Title:

Service Sales Engineer North India

Location:

New Delhi

Business Area:

Robotics & Discrete Automation Division

Reporting to:

Manager Automation Academy & Application

Work Model:

Hybrid (#LI-Hybrid)

About ABB

At ABB, we are dedicated to solving global challenges through innovation and technology. Our core values care, courage, curiosity, and collaboration shape our inclusive culture and drive our commitment to creating sustainable solutions. We value diversity, equal opportunities, and the power of collaboration to foster innovation.

Your Key Responsibilities

As a Service Sales Engineer, you will be responsible for driving service sales in North India, expanding ABB s footprint across the region. You will develop new market opportunities, enhance customer satisfaction, and contribute to business growth by promoting ABB s service offerings.

• Sell services and solutions such as spare parts, training programs, annual maintenance contracts (AMCs), and installation audits to end customers.
• Ensure competitive and customer-centric offers by considering market conditions and customer needs.
• Identify and penetrate Installed Base (IB) customers, promoting upgrades, retrofits, and value-added solutions that enhance customer operations.
• Develop and execute strategies to increase demand for B&R solutions, aiming to establish B&R as a preferred choice among target customers.
• Generate new service sales leads through market analysis and proactive customer engagement, including participation in campaigns, trade fairs, exhibitions, conferences, and customer meetings.
• Track end-user satisfaction and ensure prompt resolution of issues through coordination with OEMs, support teams, and service teams. Escalate complex cases for faster resolution when needed.
• Monitor CAPEX investments in the region and provide timely information to OEM and PFA teams to align sales efforts.
• Apply strong business acumen, understanding customer business drivers, industry trends, competitive landscape, and economic factors to develop winning strategies.
• Collaborate with other ABB divisions and sales teams to enhance ABB s overall brand value.

Qualifications & Experience

Education:

• Bachelor s Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university.

Experience:

• 2 to 4 years of sales experience in the Indian market, preferably within multinational companies.
• Hands-on experience with B&R Automation or competitor automation systems is essential, including PLCs, motors, drives, motion control, and robotics.

Technical Knowledge:

• Familiarity with mechatronics systems such as Linear Transport Systems, Vision Systems, and Robots is an added advantage.
• Experience in handling customers from industries and utility segments is preferred.

Language & Mobility:

• Fluent in English (spoken, written, and reading).
• Willingness to travel up to 60% across North India.

About ABB Robotics & Discrete Automation

ABB s Machine Automation Division (B&R) is a global leader in industrial automation, offering advanced solutions across:

• Industrial Electronics
• Automation Software
• Mechatronics Solutions
• Machine & Factory Automation Technologies

B&R s commitment to innovation ensures we deliver cutting-edge technologies that enhance machine and process performance. In 2020, B&R expanded its portfolio by acquiring Codian Robotics, a leading provider of delta robots. As part of ABB s Robotics & Discrete Automation business area, B&R is present in over 100 locations across more than 53 countries, with a global workforce of over 11,000 professionals.

Why Join ABB?

• Work with a global technology leader in industrial automation
• Opportunity to work on cutting-edge technologies in a rapidly evolving industry
• Be part of a diverse, inclusive, and collaborative team
• Enhance your skills with continuous learning and career development opportunities