Software Support Executive Job in Rk Infotech
Software Support Executive
Rk Infotech
4+ weeks ago
- Rajkot, Gujarat
- Not Disclosed
- Full-time
Job Summary
Job Description As a Software Support Executive, you ll be monitoring and maintaining the software within an organization in a softwaresupport role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you ll be the first person employees will come to. Tasks can include installing and configuring software, diagnosing software faults and solving technical problems, either over the phone or face to face. Software Support Executive Job Responsibilities Working with customers/employees to identify software problems and advising them for solution. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about software. Logging and keeping records. Analyzing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves. Redirect problems to appropriate resource. Able to do client level meeting and also able to handle client call by company provided SIM Card Able to do independent demo of software product Location: Rajkot,Gujarat Position:02 Experience: 6months 2years(Freshers allowed) Technical Skills : Working with customers/employees, identify software issues, ability to resolve client queries, etc
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