Process Trainer Job in One Point Business Solution
Process Trainer
- Thane, Maharashtra
- Not Disclosed
- Full-time
- Permanent
To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.
Trainer Responsibilities:
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Developing call center's education materials, such as digital presentations, how-to manuals, and instructional videos.
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Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
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Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
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Training experienced employees on new or updated call center procedures to improve their performance.
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Observing the daily operations of call centre employees and identifying any areas of improvement.
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Liaising with team leaders and managers to conduct on-the-job coaching.
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Measuring the effectiveness of training sessions and preparing individual or team progress reports.
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Creating and managing the training budget.
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Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Trainer Requirements:
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A bachelor's degree from recognized university.
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Any additional certification will be an add on.
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At least 1-2 years experience working as a call center trainer or team leader.
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Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
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Excellent knowledge of sales techniques and customer service best practices.
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Strong teaching abilities and mentoring skills.
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Good communication, interpersonal, and conflict resolution skills.
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Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Job Location:
Thane, Wagle Industrial Estate, Maharashtra.
1 to 2 Year
2 - 4 Hires
